What it is

Self Service Check-in can be requested by all guests who wish it and it makes possible the access to the facility in a completely independent way.

This kind of check-in is mandatory only for guests who require to access the facility earlier thank 3:30pm (in any case not earlier than 12:00pm (noon)) and later than 8:00pm.

For all guests who access the facility during the time of standard Check-in (from 3:30pm to 8:00pm) Self Service Check-in is optional and it is useful to speed up the Check-in procedure or if you already know the facility and you do not need personnel upon arrival.

How it works

The high technology of our facility makes possible Self Service Check-in, which consists of using a PIN code to be typed on numeric devices placed next to the main door and the doors of the assigned rooms.

We remind you that during the morning of the Check-in day, guests will be sent the necessary instructions to access the facility. Moreover, please notice we are available by phone 24 hours a day .

A comfortable and simple solution!

Complete Instructions

Self Service Check-in Instructions

  • 1 Book
    • Book your room from our booking panel, indicating your arrival time and specifying you require Self Service Check-in.
    • We remind you Self Service Check-in will be automatically applied to all arrivals from 12:00pm (noon) to 3:30pm and after 8:00pm.
    • From 3:30pm to 8:00pm Self Service Check-in is considered optional.
  • 2 Await our email
    • After receiving the booking confirmation email, wait for a second email which will ask you to provide your documents and will inform you about the time from which you will be able to access our facility.
    • This email will be sent within 24 hours or a few hours in case of last minute booking.
  • 3 Send your identity cards
    • In response to the email you will be receiving, send the copies of the passports of all the adults who will stay overnight.
    • If you do not have a scanner, you can take a picture of the documents with your phone and send it by Whatsapp to the number you will be given.
  • 4 Await our confirmation
    • After sending your documents, wait for our Check-in Self Service confirmation, which will be sent by email.
    • IMPORTANT! Self Service Check-in instructions (including room number and PIN code to enter) are not sent immediately but during the check-in day.
  • 5 Receive the instructions
    • During the Check-in day morning (later than 10:30am), you will be sent by email all the instructions to Self Service Check-in, together with the PIN code and your room number(s).
    • If the Check-in day you do not have access to your email, you can require the information by Whatsapp or by SMS.